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How does Optelec Support work and what can we do for you?


Support is available by telephone – +31 88 678 3444

Available on weekdays: from 9 a.m. to 12:30 p.m. and from 1:00 p.m. to 4:30 p.m

If you are given a menu, first listen carefully to the options. When you call, we will try to help you immediately. If this does not work, a report will be made and we will investigate further. We will contact you later if the solution is available, or we will inform you about the progress.

Or send an email:

In the email can you state:

Or use the form below.

Contact Support


Volgende stappen: een e-mail add-on synchroniseren

Om het meeste uit je formulier te halen, raden wij je aan dit formulier te synchroniseren met een e-mail add-on. Voor meer informatie over je e-mail add-on opties, bezoek de volgende pagina: ( Belangrijk: verwijder deze tip voordat je het formulier publiceert.
Select the product that is faulty(Required)
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Repair time

If we can repair the products ourselves, we have a repair time of a maximum of 5 working days. In some cases a product will be returned to the supplier for repair and the repair time will be longer than 10 working days. We will inform you by email if the repair takes longer than 5 working days.


We use the warranty period that has been contractually agreed with the client (such as the health insurer).

For private purchases, the warranty period is 2 years after the date of purchase (except for batteries, chargers and software).

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