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Frequently asked questions and tips

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The Support department (Helpdesk) can be reached by email:

ClearReader+ reading device

  • What languages are supported?

    The languages and reading voices listed in the table below are available on the following Optelec Audio, Text-to-Speech solutions: 

    • ClearReader+ Basic
    • ClearReader+
    • ClearView-C Speech
    Language Reading Voice
    Bulgarian Daria
    Cantonese Sin-Ji
    Catalan Montserrat, Laia
    Czech Zuzana, Eliska
    Danish Sara, Magnus
    Dutch Claire, Daan, Xander
    Dutch (Belgium) Ellen, Jeroen, Zoe
    English (Australian) Karen, Lee, Tyler
    English (British) Daniel, Serena
    English (Scottish) Fiona
    English (Indian) Veena, Deepa
    English (Irish) Moira
    English (US) Ava, Samantha, Tom, Tracy
    Finnish Omni, Sanna
    French Aurelia, Thomas, Margaux
    German Anna, Markus, Petra, Yannick
    Greek Melina, Dimitris
    Hungarian Mariska
    Italian Federica, Luca
    Japanese Kyoko, Otoya, Ayane, Daisuke, Ichiro, Mizuki, Sakura
    Korean Sora, Yuna
    Mandarin (china) Tian-Tian, Bin-Bin, Li-Li
    Mandarin (Taiwan) Mei-Jia
    Norwegian Olav, Bente
    Polish Ewa, Ania
    Portuguese Joana, Celia
    Portuguese (Brazilian) Marcia
    Romanian Ioana
    Russian Milena, Alyona
    Slovak Laura
    Spanish (European) Antonio, Ines
    Spanish (Mexican) Paulina
    Spanish (US) Rosa
    Swedish Elin, Erik
    Swedish (Finland) Samuel
    Turkish Yelda, Ipek
  • My ClearReader+ reading device keeps playing the start-up sound

    Starting up the ClearReader+ reading device takes approximately 40 seconds. During the boot process you will hear a series of beeps. If the beeps continue for more than one minute, you can press and hold the power button for about ten seconds to turn off the device. – After a few seconds – restart the device.

ClearView C Magnifier

  • The control panel of my ClearView C video magnifier is not responding. What can I do?

    Have you had the ClearView C video magnifier for a few years? The batteries of the control panel may then be empty. Read below to find out how to replace the batteries.

    Another possibility is that the control panel must be reconnected to the video magnifier. Follow the instructions to re-pair the console.

    Replace the batteries

    To replace the batteries, open the battery compartment on the side of the control panel. Depending on the model, a screw may need to be removed. Place two new button cell batteries (type CR2025) in the compartment. Close the box and the control panel is ready for use again. The control panel needs to be reconnected.

    Replace ClearView C batteries

    Pairing the control panel

    1. Turn the ClearView C off and on again by pressing the power button on the left side of the metal cabinet behind the monitor above the cable connections;
    2. Hold the control panel vertically, with the back against the right side of the metal cabinet;
    3. ClearView C het bedieningspaneel aan zijkant houden
    4. An icon will appear on the screen to indicate that the linking process starts;
    5. Press the on/off button (orange button on the control panel) and the overview function button (blue button) simultaneously for five seconds;
    6. ClearView C de afstandbediening koppelen
    7. If the pairing process was successful, the pairing icon will disappear from the screen.

    If pairing is not successful, the pairing icon will disappear within 30 seconds. Then repeat the above steps. Reasons why it doesn’t work may be:

    • The batteries are empty: read Replacing the batteries;
    • The wrong buttons to start the pairing process have been pressed;
    • The control panel is defective: Please contact the Support department: 0800 1456115 or The control panel will be replaced. If you receive a new console, you will need to re-pair it with your ClearView C (See: Pairing the console.).
  • No image on the ClearView C monitor after it is switched on

    Check if all cables and hardware are connected properly and securely. – Check that the master power switch at the left side of the camera box, behind the monitor, is switched on.

  • None of the buttons on the Clearview C Control Pad work

    Ensure that the batteries of the Control Pad are not empty. The Control Pad batteries last for two to three years. – Make sure the Control Pad is paired with the ClearView C. If not, pair the Control Pad.

    In case the Control Pad is missing or defective, and needs to be replaced with a new Control Pad, the new Control Pad needs to be paired with the ClearView C. To pair the Control Pad follow these steps: 1. Switch the ClearView C on; 2. Hold the Control Pad vertically and hold the bottom of the Control Pad against the right side of the camera box behind the monitor; 3. An icon will appear indicating the start of the pairing procedure; 4. Press the On / Off button and the Overview button simultaneously for five seconds and release the buttons; 5. If the pairing procedure is successful, the pairing icon will disappear; 6. If the ClearView C does not recognize or see the Control Pad, the pairing sequence will be terminated within 30 seconds and the pairing icon will disappear. Repeat steps 1 to 5 until the Control pad is correctly paired. Possible causes for an unsuccessful pairing are: – The batteries of the Control Pad are empty; – The wrong buttons were pressed to initiate the pairing process; – The Control Pad is broken.

  • My reading table/reading (X/Y) platform moves with great difficulty. What can I do?

    Make sure the brake slides are positioned towards the outer edges of the table. – Inspect the slides for dust or any other obstructions.

Compact 7HD Magnifier

  • The battery status remains unchanged on my Compact 7 HD mobile mobile video magnifier. What can I do?

    Press and hold the power button until the screen goes black. Turn the magnifying glass back on.

  • How can I reset the settings of my Compact 7 HD mobile video magnifier to the factory settings?

    You can restore the default factory settings of the Compact HD magnifier via the menu.

    • Activate the menu by pressing the + and – buttons simultaneously for one second.
    • Use the + or – button to navigate up or down within the menu respectively.
    • Choose the Reset option and confirm your choice by pressing the mode button.
    • To restore factory settings, select ‘YES’ using the + or – button.

    By choosing ‘NO’ all settings remain unchanged. Press the mode button to confirm your choice.

Compact 10 HD

  • How do I change between Easy and Advanced mode on my Compact 10 HD

    When the Compact 10 HD is switched on, a short press of the orange On / Off button will place the unit into standby mode. A short press of the orange On / Off button again will resume the Compact 10 HD operation in the mode in which it was put into standby. When resuming from standby, the Compact 10 HD will take approximately 1 second before an image displays on screen. When the Compact 10 HD is in standby mode, the unit can also resume by opening unfolding the Compact 10 HD. Closing the stand will automatically put it back into standby mode.

    The Compact 10 HD can automatically go into standby mode if no button is pressed or no movement is detected. Pressing the orange on / off button will switch it back on. The standby time can be changed or disabled in the Compact 10 HD menu.

    To power off the Compact 10 HD completely, press and hold the orange on / off button for three seconds. It will then make an audible chime to confirm power off.

    To switch on the Compact 10 HD back on, or for the first time, press and hold the orange button for three seconds again. When switching on the Compact 10 HD, it will take approximately 25 seconds before an image displays on screen.

  • How do I enter the user menu on my Compact 10 HD

    The Compact 10 HD will need to be set in Advanced in order to enter the menu. To open the menu, tap on the screen then tap on the “Menu” icon at the top left corner of the screen.

    The exact items in the menu will vary, depending on if you own the Compact 10 HD or 10 HD Speech. To activate a button, tap the button once. Activating a button will open a new menu screen or list. To go back to the main menu, tap on the “Back bar”. To adjust the slider, tap and hold the slider button while moving it to the right or left. The main menu contains the following options: · Voice (Compact 10 HD Speech only) · Line On/Off · Battery status · Save · Open · Brightness slider · Settings

Traveller HD

  • How to charge the battery on Traveller HD / Traveller HD does not seem to be charging.

    Before the charger is connected ensure that the Traveller HD is folding down its flat position.

    Connect the power supply to the 12V DC IN jack located on the left side of the unit. Plug the other end of the power supply into a power outlet. The LED indicator next to the 12V DC IN jack will glow orange continuously while the Traveller HD is charging. Once the unit is fully charged,

    the LED indicator will turn green. If the LED indicator flashes, there is a charging problem. In this case, disconnect the power supply and try again. Charging the Traveller HD takes approximately 4 hours. A fully charged Traveller HD can operate for an average time of 2 hours, depending on the power settings. Please note that, for safety reasons, only the power supply that was delivered with the Traveller HD can be used to charge the unit’s battery.

  • How do I open/close the screen on my Traveller HD

    To open the unit, follow these steps: 1. Place the Traveller HD in front of you so that the screen is facing up, and the Zoom wheel is at the right side of the screen. 2. Press the two blue Release buttons located at the outer sides of the roller. The Traveller HD screen will unlock, move up and power on. 3. Lift the screen until the screen locks in the up position.

    To close the unit, follow these steps: 1. Place the Traveller HD in front of you so that the screen is facing up and in centre position, and the Zoom wheel is at the right side of the screen. 2. Press the two blue Release buttons located at the outer sides of the roller. 3. Lower the screen until the screen locks into the closed position.